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Word.ca and its affiliates (Canada Christian College, Institute for Canadian Values) provide their services to you subject to the following conditions. If you visit or shop at Word.ca, you accept these conditions. Please read them carefully. In addition, when you use any current or future Word.ca service or business (e.g., Your Profile, Gift Certificates, Unbox, or Your Media Library) you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.
We can process returns and refunds only for items directly purchased from and fulfilled by Word.ca. For more information about refunds, please email us.
How long does it take to receive my refund?
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines).
How will my refund be issued?
If you paid by Credit Card, your refund, after your return is processed, will go to your Credit Card - It will usually take 3-5 business days.
If you paid by Bank Account, your refund, after your return is processed, will go to your Bank Account - It will usually take up to 10 business days.
How are refunds calculated?
The amount of your refund depends on several factors:
Items that meet our returns guidelines will receive a full refund.
Items that do not meet our returns guidelines will receive only partial refunds:
• Any unopened item in original condition that is returned more than 30 days after delivery: 80% of item's price.
• Any book that has obvious signs of use: 25% of item's price.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 25% of item's price.
• If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
• If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount. If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us. |
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